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NorthShoreAdam

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NorthShoreAdam last won the day on October 14 2014

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About NorthShoreAdam

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    Toddler

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    Male
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    Buffalo Grove, IL
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    42

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  1. NorthShore Supreme And Air Supreme Diapers

    I apologize if our customer service reps gave the impression that we disregarded your complaint. I assure you that the customer service manager and myself are being copied on every complaint or suggestion and we always investigate in our facility and send details to the factory when we have enough information for them to check quality control samples from lots. Please keep sending us your feedback; it's very important to us to listed to our customers. I apologize if you had any rude experiences. It's no excuse but sometimes people are having a bad day or just got off the phone with someone that was yelling at them. If we get complaints about this happening to our customers then those employees do not usually last very long at all. I can assure you there has been no change in management at NorthShore, ever. I've owned the company for all 16 years of its existence and our customer service manager has been with us for 14 years. Regarding the extra stiff briefs...we didn't actually receive more than a handful of complaints which were spread out and very difficult for us to find any stock that was as stiff as reported. We can certainly replace any defective stock that exists as we are getting good reports about the latest batches with the waistbands. I apologize for the inconvenience this has caused. Please always report any issues immediately, along with lot numbers, to [email protected] and I will personally be sure to get copied on the email and investigate immediately.
  2. Amazon has been raising their fees very high for using their fulfillment warehouses for Prime eligibility and we can no longer afford to have every product in this program. However, we are in the final stages of testing a new program with Amazon that will allow us to have Prime eligibility when you buy a whole case of diapers on Amazon, and it would ship same day directly from our own warehouse.
  3. We'll likely have other printed diapers this year available...not sure they will be NorthShore brand at this point. We also sell them quite a lot to the special needs market so it fits in quite well with our catalog. We're also working on colored briefs, possibly with some minor printing to provide some more fashionable options to all diaper wearers.
  4. We now have both Crinklz and BetterDry in-stock at NorthShore! Order at least one bag of either brand to any order through Dec 31. 2017 and receive free standard shipping on your whole order. Coupon code FS17 required. No PO Boxes, Contiguous US Only. Crinklz and BetterDry are both made by the same company in Europe so the sizing and absorbency is identical. The only difference between the two brands is that Crinklz has colored printed animals and stars on the backsheet and BetterDry is all white. Based on our own internal testing, these products are very similar in design and absorbency as ConfiDry 24/7. However, BetterDry/Crinklz does seem to dry a little quicker and has taller leak guards...and still has the elastic on front and rear waistbands. Note: Neither Dry 24/7 or Crinklz/BetterDry prevent clumping and wick as well as NorthShore Supreme, although the core is a little larger and the leakguards are taller than NorthShore Supreme as well. Crinklz: http://www.northshorecare.com/diapers/fitteds1/crinklz-briefs.html BetterDry: http://www.northshorecare.com/diapers/overnites1/betterdry-briefs.html
  5. NorthShore Supreme And Air Supreme Diapers

    We expect to start shipping the Supremes with rear elastic waistband within 2 to 3 weeks.
  6. NorthShore Supreme And Air Supreme Diapers

    Glad to help where I can. 8-)
  7. Presto Absorbant

    We sell some Presto products at www.NorthShoreCare.com. See http://www.northshorecare.com/browse-brands/presto-brands.html
  8. NorthShore GoSupreme Pull-on Underwear

    Unfortunately not. These are only available on our North American site www.NorthShoreCare.com at this time.
  9. NorthShore Supreme And Air Supreme Diapers

    You should definintely try the new GoSupreme Pull-ons. They are vastly inproved leakage protection in the legs and the Small and Medium sizes run smaller than most others in the waist so they are great for those using or outgrowing GoodNites. See http://www.northshorecare.com/diapers/pullons1/northshore-gosupreme-pull-on-underwear.html
  10. I'm excited to announce the arrival of our NorthShore GoSupreme Pull-On Underwear at http://www.northshorecare.com/diapers/pullons1/northshore-gosupreme-pull-on-underwear.html We've received so many complaints recently that pullons from Abena, Tranquility and Tena are not working well anymore so we had to find a better solution. The GoSupreme are made in Italy exclusively for NorthShore with our unique specs and we hope you'll find them the Best of the Best. Added bonus is a size Small that truly is a Small pull-on with small leg openings. It definitely runs smaller than most others. It's kind of in between a Youth and a Small size, great for teens or those not happy with GoodNites or Curity Youth Pants. These combine the best features of all the pullons we tried before, including: * Extra long core with expanded width in front and rear * Tall leak guards * Taller in the waist * Tighter around the legs to prevent leaks for even those with skinnier legs * Many extra waist elastics that help keep close to the body and reduce bulkiness of the pad (similar to Abena Special 2 Pullons) * Absorbency almost on par with Supreme briefs * Silky smooth feel to resist irritation The size chart listed on the site is more "true sizing" than most other products. The leg openings are able secure better even for skinnier legs and use the leak guards better than most other products. The medium does run a little smaller in the waist than most other medium pullons, while the large and xlarge are very comparable in the waist with most other brands, even if the size chart doesn't make it look that way. Samples are available by emailing [email protected] or calling 800-563-0161. Please let us know your feedback after you try them. Sincerely, Adam Owner/President www.NorthShoreCare.com
  11. I'm excited to announce the arrival of our NorthShore GoSupreme Pull-On Underwear at http://www.northshorecare.com/diapers/pullons1/northshore-gosupreme-pull-on-underwear.html We've received so many complaints recently that pullons from Abena, Tranquility and Tena are not working well anymore so we had to find a better solution. The GoSupreme are made in Italy exclusively for NorthShore with our unique specs and we hope you'll find them the Best of the Best. These combine the best features of all the pullons we tried before, including: *
  12. Northshore GoSupreme Pull-Ons

    Quite the opposite. The GoSupreme Pull-Ons are better for more men than women as the leg holes and cut are a better match for men, in general. There is also more absorbency coverage in the front (taller and wider) than our FlexSupreme, any most other pull-ons for that matter. The extra waist elastics that extend down over the absorbent core help keep the pad part from bulging out like other brands but do not make it feel restrictive to the wearer.
  13. NorthShore Supreme And Air Supreme Diapers

    I would recommend trying the plastic-backed briefs. It's a personal preference as there are pluses and minuses for each style. I would start with the NorthShore Supreme Lite Briefs which are more comparable to the AirPremium briefs. The original Supreme briefs may be overkill for you. I would also like to note that we just launched a new pull-on diaper called the NorthShore GoSupreme that has significantly expanded coverage area than the FlexSupreme along with leg holes that are not super wide. They're definitely worth a try.
  14. NorthShore Supreme And Air Supreme Diapers

    Thanks very much for the kind words about the NorthShore Supreme briefs. I do not expect changes for the current sizes. Maybe someday a Regular size in between medium and large. Sincerely, Adam