DailyDi Posted December 26, 2016 Share Posted December 26, 2016 A package I ordered from Amazon did not arrive Christmas Eve as promised. I sent them a brief email saying that choosing the Post Office for a package on that day was probably not the best idea - and that the delay had caused me to have to go out Christmas Eve night to get pet food (one of the items in the package) to last until the package comes tomorrow. With an hour I got an email apologizing for the delay and giving me a $10 gift certificate AND an extra month of Amazon Prime free. How's that for service? 1 Link to comment
Rockies Fan in Diapers Posted December 27, 2016 Share Posted December 27, 2016 My guess & from the sound of your email Mike was that it was courteous & respectful in spite of your valid complaint, & I would say that Amazon saw that while you had a valid complaint, you were courteous & respectful about seeking a resolution, so they gave you good customer service/resolution. I think a lot of consumers could learn from your example. 1 Link to comment
DailyDi Posted December 27, 2016 Author Share Posted December 27, 2016 Probably doesn't hurt that I almost never write them at all; have been a prime member from the day they launched it and a buyer since June 2000 Link to comment
willnotwill Posted December 27, 2016 Share Posted December 27, 2016 I've been let down a few times by Amazon, but they've always made it right. Link to comment
rusty pins Posted December 27, 2016 Share Posted December 27, 2016 That is how customer service is supposed to work (having been in customer service for 12 years, 4 of them a manager). Link to comment
DailyDi Posted December 27, 2016 Author Share Posted December 27, 2016 It's Christmas morning again! Link to comment
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