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Well, I got the partial refund, and I am prepared to leave it at this. I contacted my credit card company and they said I was within my rights to submit a chargeback, but i decided against it. I was able to get the package eventually... apparently the landlord's spouse was doing some maintenance at the house and hadn't realized i didn't live there anymore. So even though I never (to this day) received an apology for BabyGiz's rude e-mails, negligence, and poor business skills, I can only hope that the other owner will be able to do something about getting the business back on track. Just be warned, as of now, if you place an order with ABCanada it will be filled by babygiz, and any inquiries to the info e-mail will be received by him (possibly even answered). And, if you happen to use the e-mail directly to the other owner, he will probably be too busy to respond with other obligations (he doesn't have much to do with running the business by the sounds of it). So why didn't I get a full refund? Well, frankly they didn't want to give me one... which is a shame, and I think reflects poorly on them. Even more so that it took them longer than a month to come that far... Why didn't I just handle it through the credit card company? Because I wanted to give them a chance... There aren't many options in Canada, and I was hoping (and still hope) that they can turn around and fix this. Technically I still have a month and a half to file the claim, as according to my credit card company I have 60 days from the last negotiation attempt from the company, and since it was shipped to the wrong address my being able to obtain the package is irrelevant since the order was never fulfilled to my address. Essentially, by my understanding, since they didn't deliver it to the specified address the broke the contract of sale and it is in my rights to receive a refund, and up to them to figure out how to minimize their losses. Nevertheless, I don't intend to file the claim. I think more than anything it just sucks that now there is nowhere I will order from in Canada to get Cushies... I guess I will need to wait and see if someone else gives it a go, hopefully with some better customer service. Just wanted to be transparent.

Nope, no resolution... Still waiting for the promised refund, tomorrow it will be a month, which is more than enough time for them to fix the problem. If I don't get the refund by then I will be submitting a claim to the credit card company... I am tired of sending e-mails and waiting a week to hear a response that doesn't solve the problem. I will, as always, let everyone here know what happens.

I sent a reply to accept the offer of a partial refund, and have not heard back (over two days ago). I will give it to the weekend for a response. Once again, I will post any updates.

Just as a side note and in the interest of disclosure, the owner e-mailed me today offering a partial refund. I will keep you posted...

baby smokey i dont know what you are struggling with, even if the address was legitimate, it didnt have to be the same as my shipping address.... I gave them a shipping address, I gave them a billing address, how do you think its more reasonable for them to send it to the billing address? Why would they ask for both if they sent it to the billing address only? Actually I don't even know why I'm arguing with you, maybe you are babygiz and are taking this personally or something.... fact of the matter is, the package was supposed to be shipped to an adress I gave them, and they shipped it to the wrong address. Thats the issue--the validity of my billing adress is irrelivant. And no, I am not an ABU basher. I contacted the ABU company and they were very empathatic, and I could tell they wished there was something they could do to fix it. They agreed with me that it was ABCanada's error, and that if they don't refund my money I should request a chargeback from my credit card, as the services paid for were not delivered.

You are confused, billing address and shipping address are seperate things all together.... They aren't required to be the same. I use the example of a student who has a perminant address at their parents house, but is out of town at college. Are you saying they aren't allowed to have anything shipped to their college address? Thats rediculous... I don't think you understand the logic of this. What I have for a billing address is my business. Bottom line is, I gave them a shipping address, they shipped it somewhere else without my permission. Their fault, not mine. On top of that, when it looked like it was going the wrong place in transit, I e-mailed them to confirm, and they said they contacted fedex and it was going to the city I intended. They either didn't call, or were lying to cover their butts.... There is nowhere that says you need to have matching billing and shipping addresses, thats why every online site asks for BOTH.. It wouldn't make sense for them to do so if they had to be the same.

That isn't any issue... Whether or not I update my billing address is my business. If I don't file my taxes on time does that give someone the right to cut me off on the freeway? They are seperate issues. The fact is, I gave them a correct shipping address, and they didn't send it to it. The fact that it was my old billing address is incidental and irrelivant. Even if the situation were that I still maintained residence there, it is 2 hours away and it would not be acceptable for them to ship it there when I expressly asked them not to. I paid $55, asked it to be shipped to an address, and they shipped it somewhere else. Thats the common sense, thats the issue. Period.

Thanks Admin, I am just so frustrated that this company is being so balligerant in not fixing their mistake. It doesn't make sense... I think they are thinking that I won't request a chargeback out of embarassment so they can exploit me like this. Well... I have the evidence I need, and if they don't come through I will have no choice. Thanks for your support!

And why is nobody else uphauled by the condescending e-mail I received? Or the fact that it took me over a week to receive it? Or the fact that they have stopped responding all together?

This isn't fedex making a mistake, I contacted fedex, the shipping address they were given was not the one I gave ABCanada. Fedex should not even have been given my billing address. Bottom line is the person who set up the shipment copied over the wrong address, and I end up paying $150+ for a case of diapers that wasn't dilvered to the correct address. Why should I have to have to go out of my way to contact people, have awkward conversations, and go through all the trouble when I paid for to-my-door shipping that was never provided? And like I keep saying... it could have been a lot worse. They could have shipped it to a parent's house or something. You can't be this careless with this type of product.

And besides like I said, what if I was a kid away at school? I wouldn't have changed my billing address, but I certainly wouldn't have wanted a big case of diapers shipped there. Its not acceptable for any company, let alone one who deals with sensitive merchandise, to be so neglegent.

Yeah well I didn't really see an urgent reason to, I do online banking, not like I need to change it to get my bills or anything. And even still, no part of it is my issue, I gave the correct shipping address, and they didn't ship it to the address I told them to... Thats not acceptable.

I thought about that... but I still have my billing address as that old address. I don't know what the credit card company would make of that.

Well, I never do this... but I find myself posting a warning about my experience as a customer from abcanada (aka ITR, http://abuniverse319.corecommerce.com/), a Canadian distributer of ABU products. As a returning customer I had never had any issues, until I ordered my case a couple weeks ago. When I received tracking information, the destination city was different than my shipping address, so I politely e-mailed asking for them to verify they had the correct address (even though it was correct on my invoice). I received a response telling me that they contacted fedex, and that the package routes through that city but will go to the correct address. I thought all was well until I received delivery confirmation from fedex. I hadn't received anything. I go into the tracking details, and the item was delivered, but to a city 2 hours from the shipping address I provided. I moved a couple months ago and hadn't changed my billing address, and they shipped it to my billing address. I had contacted them before placing the order to make sure having a separate billing and shipping address wouldn't be an issue, and they told me it wouldn't be. I contacted them, and never received a response. On the third attempt within a week I finally received a response, and I will quote it here: ----- Let me say that I appreciate the tone of your e-mail. I am contacting FedEx regarding YOUR issue everyday. Short of showing up at their offices with a gun in hand, I cannot force them to respond. Once I receive ANY information, you will be the first one I message. Please remember, YOUR issue is with FedEx, NOT ABCanada!!! I don't have to attempt to resolve YOUR issue with FedEx but, because you are a good customer with us, I am doing everything I can to resolve the for YOU! Your welcome! If you wish to return your unopened product, you may do so at YOUR expense (once again, this issue is between FedEx and Y O U I ... Not ABCanada) I apologize that you are having this issue with FedEx and am doing everything in my power to resolve the issue for YOU. BabyGiz ... ----- I have no idea how they thought it could be my issue, I correctly provided my shipping address, it was correct on the invoice, and they apparently put the wrong address on the shipping label. I contacted fedex myself and verified that yes, they had put the wrong address on the shipping requisition. After responding (obviously frustrated) demanding a refund, I finally received another response from someone else at the company who informed me that they would be willing to pay for the shipping for fedex to bring the package to me from the wrong address, but would not give me a refund. The catch? I had to contact the people now living at the address it was delivered to organize a fed-ex pickup. I have no idea how they expect me to be able to do that, or why it should be my responsibility for that matter. What if I lived at home and was away at college and they had sent it to my parents house (which would have been a billing address, in all likelihood). What if my parents had opened it? How do I explain that? How do I explain the package to my old landlord? (thats the only way I know of how to track it down, and I don't even have their contact information any more). I responded to their e-mail saying that even if I manage to get the package (somehow), I still shouldn't have to pay for (AT LEAST) the $55 shipping, as it wasn't even shipped to my house. It has been a week and I haven't received a response. To sum it up, a bunch of irrisponsable crooks who won't give you an ounce of customer support. When a company screws up it should be fixed by the company quickly, with an appology, and compensation due. I have received nothing of the sort... Don't bother buying from them, its possible you won't receive your package and will be throwing $150+ down the drain.