I had an issue with an order from them a while back. No answer on the phone, and no replies to email. I did a whois for their website as well as all the similar websites. Owned by an Asian company. I called the number on the shipping label, and it was a fulfillment company that knew nothing about Provider's Choice or their personnel. Ended up tossing the case of diapers. I'd order from Bambino if you want them.