Hey Kari. Do you know what they call a person who casually insults everybody who disagrees with them or finds fault in something they say? There are LOTS of words for that, but one of them was just used in a VERY ironic sense! Can you guess which one?
Let's try to keep it civil. There's no reason why this discussion needs to descend to swearing or abuse.
I don't personally think there's a need to put you in your place. I see simple facts:
1. You purchased from a company that has very well-documented cases of telling outright lies concerning their products, sock-puppeting on forums, and generally working under the assumption that their customer base does not need to be treated as anything more than gullible and expendable and without an attention span.
2. You had an issue with their product, a product which is well-documented as representing ties by that company to less savory things.
3. You were surprised when a shady company with a shady product turned out to be, um, shady.
Honestly, the biggest surprise here, again, is that ABU even had a real person in that live chat, as opposed to outsourcing it to a pennies-per-chat other organization with canned answers. Considering their history, it's a wonder they spend any time paying attention to their customer base at all, much moreso on a personal level.
Yes, though, I do think you had valid reason to be annoyed. I just wish you had read the wealth of information and documentation of that company treating their customers like dirt and avoided the whole situation.