Babyloulou Posted April 13, 2020 Share Posted April 13, 2020 Good Afternoon, writing to you for the following reason. Every time for the last 2 months I come to the site and I sign in, it never recognises my password and I have to reset it. Several times, have not even received the email to reset so added for a new one. Then I reset it, it works...until the next time. Wondering if it is coming from you or maybe me...maybe the browser I am using...firefox... Anyway, hope you can find a solution. KInd regards, Baby LOulou. Link to comment
beallucanb Posted April 13, 2020 Share Posted April 13, 2020 Is your computer may be set to clear your cash everytime you shut down? If you have not checked the box next to the sign in you should do so. If you check the box at sign in, your computer will remember the password for the next time. Give these ideas a shot first see if it makes a difference for you. Link to comment
Babyloulou Posted April 14, 2020 Author Share Posted April 14, 2020 Actually no my computer isn't! Because if it was, it would be the same for all my other passwords to access mails...and it isn't the case. As well, when ask to reset my password, never works the first time! Have to wait for few hours and do it again...and then it works! Pretty odd and anoying...hope you can find a solution. Link to comment
Babyloulou Posted April 17, 2020 Author Share Posted April 17, 2020 Seems my problem is kind of resolved at the moment... Something odd though...when you sign, it keeps in memory my email address and not my user name...well good to know for next time. Link to comment
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