adam4landry Posted May 16, 2018 Share Posted May 16, 2018 Hi guys i have a question I order from rearz on May 11 and i just got my order this morning okay now before going to bed I check my email I notice the rearz have sent me a other order however I did not order anything else today have this ever happen before ??? Link to comment
Rachel1 Posted May 16, 2018 Share Posted May 16, 2018 hi Adam Contact Rearz on there site and ask why you have another order tell them i didn't place another order and ask them to cancel it. they have a message service under customer care hope you dont leave it to late. I have ordered from Rearz since 7th may still waiting for my order. https://rearz.ca/customer-care/ hope this helps Adam Link to comment
adam4landry Posted May 16, 2018 Author Share Posted May 16, 2018 31 minutes ago, Rachel1 said: hi Adam Contact Rearz on there site and ask why you have another order tell them i didn't place another order and ask them to cancel it. they have a message service hope under customer care hope you dont leave it to late. I have ordered from Rearz since 7th may still waiting for my order. https://rearz.ca/customer-care/ hope this helps Adam I contacted rearz yesterday went I saw this error I am still waiting for a reply from them plus that order they send me arrived tomorrow so until I hear from rearz I can't do anything until then. Edit: Oh i forgot to mention they did not charge it on my credit card beside my card is a prepaid master card it only had a $100 dollars in it what i have left is around $18,00 so the order was suppose to be cancel instantly but it was not i don't understand ???? Link to comment
adam4landry Posted May 16, 2018 Author Share Posted May 16, 2018 Well i heard from rearz and they said (It should be delivered to either you or the post office, in case you receive it you can just bring it back to the post office and they will return it to us. If it arrives at the post office you can just refuse to pick the order up and they will ship it back to us.) Now i hope i don't need to pay the shipping to send it back ???? Link to comment
Rachel1 Posted May 16, 2018 Share Posted May 16, 2018 5 hours ago, adam4landry said: Well i heard from rearz and they said (It should be delivered to either you or the post office, in case you receive it you can just bring it back to the post office and they will return it to us. If it arrives at the post office you can just refuse to pick the order up and they will ship it back to us.) Now i hope i don't need to pay the shipping to send it back ???? Glad you have it all sorted with Rearz its most likely a mistake on there part. But i dont thimk you will have to pay for posting it back i think they will pay for the products return. Don't be disheartened about Rearz if you want to buy anything again, I have heard from a member they are very reliable some company's make mistakes sometimes . When i get my order i will buy again from them some good products. Link to comment
adam4landry Posted May 17, 2018 Author Share Posted May 17, 2018 12 hours ago, Rachel1 said: Glad you have it all sorted with Rearz its most likely a mistake on there part. But i dont thimk you will have to pay for posting it back i think they will pay for the products return. Don't be disheartened about Rearz if you want to buy anything again, I have heard from a member they are very reliable some company's make mistakes sometimes . When i get my order i will buy again from them some good products. Don't worry about me being disheartened about rearz i love there diapers they are super absorbent also it not the first time i buy from them i am super happy with them. Link to comment
drynot Posted May 17, 2018 Share Posted May 17, 2018 I get great customer service from Rearz all the time. I really like their products. Link to comment
adam4landry Posted May 18, 2018 Author Share Posted May 18, 2018 Now i am really happy instead of sending the mistake package back to rearz a family member of mine is paying it as a birthday present for me super happy right now yahooo. Link to comment
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