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Showing results for tags 'attends customer service bad'.
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Attends Customer Service - Getting Worse Apparently
JBonn posted a topic in Product Reviews and Info
So a while back the wife and I were planning a trip down to visit some friends and see a concert. Since we'd be staying with folks who don't know about my wetting I wanted to try to stay as stealthy as possible with my diapers. Normally I wear plastic backed, and a pair of rubber/vinyl pants over that "just in case". But for this, I figured I'd get one of the "breathable" diapers to keep the noise level down to a minimum. Having been an old fan of Attends (pre-Paperpak days) and knowing that they've now been under a new parent company for a while, I figured I'd give them a try. Hopped on the Attends website and went through their little, automatic "Find the right product for you and get a free sample" thing to try and get some of their Overnight breathables - supposedly their most absorbant product now. First, I have to say, that little "automatic" tool seems to be put together by people who don't understand all forms of incontinence. I know how much I can wet overnight. I know what capacity is good for me. However, trying to get that little applet to come out with their highest absorbancy diaper by answering the questions remotely honestly.... was impossible. I had to tell it that I was severly fecally incontinent and was bedridden with someone else available to change my diaper. Otherwise, it would point me to some of their "absorbant underwear" 90% of the time. At any rate, I finally got it to spit out the right answer (It has to do this for you to "qualify" for the sample) and submitted it for them to process. It was about 2-2.5 weeks prior to our trip so I figured I might just get the samples in time and would be able to wear them, thereby obviating the need to go out and buy a whole bag or case of said "quiet diapers" which I'd probably not need any more of for a long time. You guessed it, they didn't arrive in time. So, in the meantime I went to a local med supply store and picked up some of the Tena Supers they had. Man, did I get screwed on those. They aren't a bad diaper, if you like green, but the med supply store was charging an arm and a leg for them. I think they ended up being something like $2.50 per diaper when all was said and done. Sheesh! So, trip goes fine, no leaks, thank goodness. Meanwhile, back at the ranch... no samples. For a while I kind of freak out in my head...wondering if I put the address in incorrectly and they ended up at the neighbors' house with my name on them, or anything else. I toy with the idea of contacting them and cancelling the samples, but I'd already deleted the email confirmation of the sample and I had no "order number" to reference, etc. Eventually I forgot about the samples. Fast forward to last week. About 9 weeks after I put in the request for the samples. A single sample shows up in the mail. I laughed quite a bit, but figured what the hell, I at least have to try the thing, as I'd never actually tried that "model" before. So, strapped the pale peach/pink diaper on (why can't everyone just make diapers white, like they "should" be? ) and went to sleep that night. By the way, they are cut nearly identically to the Attends with Waistband, just w/o a waistband and 4 "velcro" tapes instead of 6 sticky ones. Woke up essentially dry (I don't wet every night) so I decided to give it a bit of a manual test while I was awake. I didn't exactly flood it, and it held up just fine. Took it off immediately afterwards, as I had to get up and get on with my day. In looking at it, the urine seemed well contained in the crotch, although some of the padding up near the waist of the diaper had already shifted around. All in all, getting the sample was much more work than it was worth, even for free, and in the end the diaper really wasn't worth anywhere what they charge for it. So, as far as I can tell, Attends hasn't changed (for the better, at least) as a company in the last year or so since I've tried any of their products. Perhaps I should drop them a msg and tell them what I thought about the whole thing....but having given them feedback on multiple occasions throughout the years I am pretty sure the only response I'd get would be the same as I've gotten in the past - a coupon $$ off more of their bad products.