Warning! Abcanada (Abu Distributer)
Posted 13 February 2012 - 09:16 PM
As a returning customer I had never had any issues, until I ordered my case a couple weeks ago. When I received tracking information, the destination city was different than my shipping address, so I politely e-mailed asking for them to verify they had the correct address (even though it was correct on my invoice). I received a response telling me that they contacted fedex, and that the package routes through that city but will go to the correct address. I thought all was well until I received delivery confirmation from fedex.
I hadn't received anything. I go into the tracking details, and the item was delivered, but to a city 2 hours from the shipping address I provided. I moved a couple months ago and hadn't changed my billing address, and they shipped it to my billing address. I had contacted them before placing the order to make sure having a separate billing and shipping address wouldn't be an issue, and they told me it wouldn't be. I contacted them, and never received a response. On the third attempt within a week I finally received a response, and I will quote it here:
Let me say that I appreciate the tone of your e-mail. I am contacting FedEx regarding YOUR issue everyday. Short of showing up at their offices with a gun in hand, I cannot force them to respond. Once I receive ANY information, you will be the first one I message.
Please remember, YOUR issue is with FedEx, NOT ABCanada!!! I don't have to attempt to resolve YOUR issue with FedEx but, because you are a good customer with us, I am doing everything I can to resolve the for YOU!
If you wish to return your unopened product, you may do so at YOUR expense (once again, this issue is between FedEx and Y O U I ... Not ABCanada)
I apologize that you are having this issue with FedEx and am doing everything in my power to resolve the issue for YOU.
I have no idea how they thought it could be my issue, I correctly provided my shipping address, it was correct on the invoice, and they apparently put the wrong address on the shipping label. I contacted fedex myself and verified that yes, they had put the wrong address on the shipping requisition. After responding (obviously frustrated) demanding a refund, I finally received another response from someone else at the company who informed me that they would be willing to pay for the shipping for fedex to bring the package to me from the wrong address, but would not give me a refund. The catch? I had to contact the people now living at the address it was delivered to organize a fed-ex pickup.
I have no idea how they expect me to be able to do that, or why it should be my responsibility for that matter. What if I lived at home and was away at college and they had sent it to my parents house (which would have been a billing address, in all likelihood). What if my parents had opened it? How do I explain that? How do I explain the package to my old landlord? (thats the only way I know of how to track it down, and I don't even have their contact information any more).
I responded to their e-mail saying that even if I manage to get the package (somehow), I still shouldn't have to pay for (AT LEAST) the $55 shipping, as it wasn't even shipped to my house. It has been a week and I haven't received a response.
To sum it up, a bunch of irrisponsable crooks who won't give you an ounce of customer support. When a company screws up it should be fixed by the company quickly, with an appology, and compensation due. I have received nothing of the sort... Don't bother buying from them, its possible you won't receive your package and will be throwing $150+ down the drain.
Posted 13 February 2012 - 09:30 PM
A Box of diapers showed up on the wrong doorstep, they likely went in the garbage by now since it seems they didn't call FedEx to have it picked back up.
Posted 13 February 2012 - 09:49 PM
Posted 13 February 2012 - 10:18 PM
Posted 13 February 2012 - 10:22 PM
Posted 13 February 2012 - 10:23 PM
Posted 13 February 2012 - 10:35 PM
Posted 13 February 2012 - 10:44 PM
Posted 13 February 2012 - 10:45 PM
Posted 13 February 2012 - 11:04 PM
And why is nobody else uphauled by the condescending e-mail I received? Or the fact that it took me over a week to receive it? Or the fact that they have stopped responding all together?
I thought all that was assumed in my dispute it suggestion
CC company won't care about your old address ( though they will update it un you call). You did not get the shipment... That's the bottom line.
Posted 14 February 2012 - 12:14 AM
Posted 14 February 2012 - 12:55 AM
Posted 14 February 2012 - 01:06 AM
Posted 14 February 2012 - 01:30 AM
Posted 14 February 2012 - 01:35 AM
Posted 14 February 2012 - 03:18 AM
Posted 14 February 2012 - 03:44 AM
You still have an address that is no good to you for anything on your credit card. Why? You can give as many excuses, or hypothetical scenarios as you want, but you knew you had a bogus address on your credit card, regardless of what you told them, that address is still on there. They go with what's on file to help prevent fraud, otherwise people would be ordering all kinds of stuff, and sending the bill to god knows where. I know I'm not the only one who agrees that this is your fault for not updating your info. I ask for 2 things: diapdj, update your info and man up to your mistake. And 2 is for dailydi, please lock this before others join in and it becomes a useless flame war. I made my point.
Omg, have you ordered anything before online. The billing address is completely irrelevant for delivery, because you have to provide a seperate shipping address if they are different.
Anyways, that message they sent you diapdj is a complete lie. I can see right through their attempts to cover their own asses. It is after all quite easy to contact the FedEx office. What's worse is they continue the charade by offering absolutely no assistance whatsoever. Don't sweat it diapdj, these guys are complete fuck ups. Is there something you can do to report them? That email you recieved alone is grounds for a formal complaint to both a pertinent business association as well as to managment of ABCanada no matter whose mistake it was for the delivery mix-up.
Remember folks, the customer is always right. Don't let them patronize you.
Posted 14 February 2012 - 04:03 AM
And yes, the tone of their email doesn't appeal to me; however I do not know the tone of the OP's communications with the seller- but that shouldn't matter either. In my business I have to deal with the occasional idiot, but at no time am I less than nice with them because my business reputation rides on that and every deal I'm involved in. Even if I know they will never recommend me to someone else, I am not about to give anyone a valid provable argument to use against me
Now I see that the OP is a newbie here. I do not know them, or the company they are speaking of. All I can do is take this at face value believing what they say is true. But I also know this is the internet where anyone can say anything and where there are a contingent of ABU bashers- we've seen them here, haven't we? So in conclusion I think DailyDi once again hit the bullseye- at this point it is time to contact someone who can and will resolve the problem; ie the credit card company. With the OP's proof, they should have their money restored quickly
As to the company, well I would hope this is a hoax, but if it isn't then this is exactly what I would want people to do- to let everyone know about things not being done well (or the reverse) with the companies selling to us If we did not tell others of our experiences with the sellers knowing this, it is likely that they would exercise less care with us But they too can and likely do read the posts here concerning them- it's pretty easy to google your company and see what's new. So let's quit the OP. As far as I can see they did nothing to cause this even if they would have done well to update their CC addy sooner.
(note to myself: what a he!! of a way to wake up, going to your favorite site and seeing such venom when you expected to see something nice to start your day)
Posted 14 February 2012 - 04:26 AM
One thing to consider is training of new employees, the main ABU had such a problem with one recently who messed up at least my order, but they fixed it and even gave a refund of the difference without adding in the shipping charge. But again, the treatment you got from the distribution you dealt with was a bit uncalled for, and these aren't a cheap brand, you can just forget the money you're out. They should have looked at your first message and verified it, since it's actually easier for the shipper to correct the destination than the receiver.
Anyhow, my 2 cents. But I would hope you wouldn't completely give up on the brand because of this, you could try to reopen discussion with them, try to be diplomatic.
One cannot expect respect until one respects other people's choices.
Everyone deserves freedom, it's just logical.
Posted 14 February 2012 - 04:31 AM
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