AwakenEvil Posted February 24, 2014 Share Posted February 24, 2014 Well I never had to call someone and explain to them my case of diapers is damaged. I opened one bag and thought it was a few diapers but noticed each one was damaged, or put together weird on the one side. I called them while I was at work, and asked them how they would like me to proceed in returning them, or exchanging them. I sent him some pictures to allow him to see what I was looking at After about 5 minutes I get a call back and they are shipping me new diapers, and said I can keep this case which is useable but had a defect. I will be watching how I put the tabs to the diaper so they don't tear easily. Needless to say XP Medical is simply the best place to purchase diapers from. This was honestly easier than dealing with my Tuner for AED for the last 3 weeks trying to get them to update a my tune for my Mustang! 1 Link to comment
nhdl Posted February 25, 2014 Share Posted February 25, 2014 XP medical is fastastic to do business with. Link to comment
babyleanna75 Posted February 25, 2014 Share Posted February 25, 2014 Thats good. Tranquility has a good rep with shipping new diapers for damage product if you get damage tranquilities just contact the tranquility and not the provider that sells them. I am glad to hear XP is willing to replace damage product cause I am going to compare thier level 4s with abenas and if I like them get 2 cases of them a month instead of abenas Link to comment
diaperedandspanked Posted February 25, 2014 Share Posted February 25, 2014 Tranquility's customer service is excellent, I called their service dept. left a message about some damaged products I had received and they returned my call within 15 minuted. I Explained the problem and they sent two new packs to replace the damaged diapers. Link to comment
AwakenEvil Posted February 25, 2014 Author Share Posted February 25, 2014 I was honestly surprised by how hassle free it honestly was. Link to comment
Huggie Posted February 26, 2014 Share Posted February 26, 2014 I concur that XP Medical is a pleasant operation to deal with, I have been ordering with them regularly for years - I have spoken & placed orders with both Gary the owner and his employee Nicholas. Link to comment
BriBri360 Posted September 13, 2014 Share Posted September 13, 2014 I ordered a sample pack of Abena's from XP Medical a couple of months ago and the order shipped very quickly and was well packaged, and Abenas can be had fairly inexpensively on XP. I plan on ordering a case of them next month from them and look forward to doing all of my purchasing from them in the future. Link to comment
Hookedondiapers Posted September 14, 2014 Share Posted September 14, 2014 I agree about XP's excellent customer service. Link to comment
repetitivediaperwetter88 Posted September 14, 2014 Share Posted September 14, 2014 XP Medical is exactly a 2 hour drive from me. Link to comment
oleman72 Posted October 4, 2014 Share Posted October 4, 2014 I've had good customer service from Gary at XP and will continue buying from him. His Absorbency Plus Level 4's are great and I will continue using them. Link to comment
Bedwetter1979 Posted October 4, 2014 Share Posted October 4, 2014 It is nice to buy from someone who says he wears for need himself. Link to comment
jonoz Posted October 13, 2014 Share Posted October 13, 2014 Yeah I've only ever ordered from XP Medical once and I love their customer service thus far! Plan on ordering some more in the future from XP. Link to comment
Toddy Posted April 28, 2015 Share Posted April 28, 2015 XP Medical is a fantastic business, and I have never had any problems. Just one funny thing, though, is the shipping notification system. Link to comment
SunOfSheep Posted April 29, 2015 Share Posted April 29, 2015 They are awsome to deal with! Ive never had a problem with them. Link to comment
DaddyHatiwolf Posted February 15, 2016 Share Posted February 15, 2016 XP medical is awesome. I dealt with them on the phone and then right to auto order. They are one of the fastest shippers ive dealt with on free shipping diaper orders. While most companies I expect 5-7 days, they have always had more order at my door 3 days from placing an order. Link to comment
dl2024 Posted February 29, 2016 Share Posted February 29, 2016 Plus they carry confidrys Link to comment
Glennie Posted March 2, 2016 Share Posted March 2, 2016 I order from xp medical all the time.. a common example.. I ordered a case of dry 24/7s sunday night.. they showed up on my door step about noon today. amazing good.. fast company to deal with. For months I Link to comment
Bettypooh Posted May 26, 2016 Share Posted May 26, 2016 FWIW, my last 2 cases of Moli's came from here. Easy to order what you want, and super-fast shipping. I always use cheap/free shipping and everyone else takes 7-10 days to arrival (sometimes more) but XP got my first case here in 5 days (I think I ordered on a Saturday or Sunday) and the second case was here in 3 days Bettypooh Link to comment
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